Every visitor to your site has a different need - from paying a bill to understanding government policy or even locating an office. It may seem impossible to bring it all together.
It is critical for government to fulfill these needs and guide citizens to the relevant information or service in the most timely and cost effective way.
Funnelback’s site search helps government bring information, services, social channels, applications and transactions together, while still fitting in with the website's existing look and feel.
Deliver the right digital content quickly and easily.
Find and apply for government services
Offer and promote online payments
Find legislation & government reports
Connect social channels to digital content
Help people find offices, service or amenities
Delivering irrelevant information, advice or services to citizens doesn’t just increase the risk of people becoming disenfranchised but leaves your organisation open to a higher cost of citizen interaction.
Funnelback’s information aggregation and rule curator capabilities allow for the automatic construction of web or search pages based on what you know about that user.
Funnelback can effortlessly push personalised information to users in real time, from displaying planning applications within a visitor’s local area or the contact details for their locally elected official, through to targeted messaging such as a “’Kid’s Go Free Day” for the local swimming pool on promotional days.
Governmental organisations generally employ a distributed authoring environment, often spread across several content management systems. This requires having to contend with vast amounts of content of varying quality. Funnelback’s Understand suite of tools empower central web management teams by ensuring they have complete visibility over the quality and structure of all content.
This visibility can be used to monitor content quality or branding guidelines, provide insight into areas that require improvement and identify opportunities to further meet online objectives.
Complete reporting of accessibility failures across enterprise-wide digital content.
Detailed analysis of why content ranks where it does within Funnelback.
An intuitive dashboard that provides insight into your digital and enterprise content regardless of where it’s stored.
Being able to provide appropriate results for the different audiences is really important to the Commission. With hundreds, maybe thousands of results for certain terms, Funnelback gives options to refine search results, and provide advice on how to retrieve better results.
“The typical knowledge worker spends about 2.5 hours per day, or roughly 30% of the workday, searching for information” - International Data Corporation
It is vitally important that your citizens can find the information they need quickly and intuitively, but what about your staff?
With vast amounts of data and content spread across disparate systems, file shares and third party cloud networks, finding the most relevant information has never been more difficult. Funnelback Enterprise search makes this information available via a single interface in a timely, consistent and convenient manner, leading to faster, more informed decision-making.
Delivering this information precisely, reliably and possibly most importantly more quickly than ever before will lower costs and deliver an improved ROI. The Funnelback Enterprise solution has the potential to save you thousands of wasted hours.
Effective Channel Shift - Guide Your Citizens
With intelligent autosuggestion functionality , user journeys can be shaped and guided towards particular queries, answers, payment gateways and alerts quicker and more efficiently than ever before.
Connect Citizens to your Services
Help your citizens connect to information about local leisure facilities through to services designed to help the most vulnerable in the community, faster and more intuitively than ever before.
Flexible Search for Any Context
Implementing relevant smart filters such as rich query completion, faceted navigation and augmented search results (featuring contact numbers, relevant dates and other pertinent details), users can cut through content, discarding listings that aren’t relevant and return richer and more meaningful results, regardless of the format of your content.