Services

When you use Funnelback you're not just getting a powerful product; you get access to a broad suite of services from UX through to implementation. Our team will look at your business objectives and come up with solutions to help you meet them.

Consulting

The brightest minds in Search

No matter where you are in your search project, we can help you identify what success looks like, and how to get there.

Our expert Funnelback search team will work with you to:

  • Evaluate your existing search solution
  • Define what search success will look like for your business - including real metrics
  • Collate, refine and validate your organisation’s specific search requirements
  • Design and document a range of smart search solutions

User Interface

Elegant and powerful

Poor user interface design can cripple your search project and has been recognised by leading analysts as a primary cause of search failure.

Funnelback has been developed to protect against this common failure. We use our own front-end designers to help meet your users’ expectations for an elegant and intuitive design. They know how to minimise learning curves for newcomers whilst simultaneously provide for the demands of frequent users.

Our Funnelback interface designers will:

  • Work with your branding, usability and accessibility standards
  • Supply extendable style guides to your internal front-end development teams
  • Arm you with a choice of interactive design prototypes and Funnelback Stencils that are ready for immediate customisation and use.
  • Recommended in conjunction with User Experience Services.

User Experience

Seamless search journey

Search is a crucial component of any effective online experience. It is often the most visited part of your online deployment, yet despite this, is often the most neglected. We’ll ensure your crafted user experience continues seamlessly when users hit search. Discover the results of a quality, consistent UX.

Our UX and content teams will:

  • Provide analysis on the findability of your content
  • Evaluate the ability of your users to find what they want, when they want it, using your current search solution
  • Define and integrate your search analytics strategy
  • Develop and supply search-specific personas and scenarios
  • Build high-level screen flows and wireframes.
  • Recommended in conjunction with User Interface Services.

Implementation

We wrote the manual and the code

Decades of collective experience ensure your build phases are rock-solid, extendable and maintainable.

Our global implementation team will deploy a search solution that:

  • Adheres to (and often creates) search best practice
  • Is built to exacting technical specifications and service levels
  • Has mature and robust foundations, plus tailored features
  • Considers your organisation’s subject matter expertise and internal technical resources
  • Can be integrated with current IT solutions, to preserve your investment across all your business systems.

Support

Our dedicated team of support experts delivers high class customer service with a wealth of technical understanding. 

We are always here to help you at any stage of your implementation and post go-live journey. 

Our Service Hour packs are designed to make accessing support as seamless as possible.

Our support team will help you by:

  • Having an in-depth understanding of both our product and your implementation
  • Being available 24 hours a day, 7 days a week
  • Adhering to best practice SLA's

Training

Getting you up to speed

Funnelback training is a great opportunity to access technical expertise and expand your knowledge base on our product and your implementation.

Our team of expert consultants and trainers are dedicated to offering the most effective ways of using search to engage consumers and empower information workers.

We offer three training courses, suited to your needs and technical abilities. To find out more, please visit our dedicated training page here.