Services & support

When you use Funnelback you're not just getting a powerful product; you get access to a broad suite of services and support for both partners and customers alike.

For Partners

Looking for a partner that can provide an innovative Search and Insights platform to enhance your digital service offerings and grow your business? Funnelback offers a range of options for partnering to suit your business model.

Funnelback partners are supported by sales and marketing material, training options, and a range of online resources built specifically to engage and educate based on over 10 years of industry experience.

Funnelback Community

Product Documentation

Customer Capability Portal

Partner Resource Portal

Licence Key Portal

Learn more about becoming a Partner

Implement

From creative conception through to polished implementations, the team at Funnelback deliver innovative and high quality projects on a daily basis. Experienced consultants will work with any organization to find the right equilibrium between cutting edge search and insights, robustness of platform, and industry best practice.

Specializing in :

  • Requirements analysis from user needs to security and platform dependencies.
  • Solution design including UX
  • End-to-end project build
  • Pre and post project documentation
  • Project management, Agile or otherwise
Get in touch

Support

Funnelback Support is a highly technical, customer service focused team with a wealth of technical understanding to resolve anything from small questions through to urgent, high priority issues arising in your implementation.

With 24/7 support for critical issues available across the United States, United Kingdom and Europe, and the Asia Pacific region, Funnelback will have you covered with Service Hour packs that are designed to make accessing support as seamless as possible.

Self service

Gorge on all things search and insights related with Funnelback Community! Community is where you’ll find the answers you seek with our Knowledge Base and technical documentation. You can also chat and raise issues with search experts in our Forum.

If you prefer a hands-on approach, Funnelback provides all the tools you need to learn, self-manage and grow your Search and Insights platform into a world class experience.

Learn more about Community

Resources

The team at Funnelback is always busy creating new and re-usable content for customers and partners alike. Visit the Partner Resource Portal for sales and marketing material for partners, or our Resources and Blog pages for new and interesting content in eBooks, webinars and analyst reports.

Learn more about our Resources

Training

At Funnelback we aim to provide you with the right amount of training for your organization to become as independent as you want to be, without ever compromising on Support or other services.

Designed to equip you with everything you need to self-manage your search implementation, we offer everything from beginner basics to advanced optimizations, or contact us for more specialized training information.

Learn more about Training

Hosting Options

Offering secure, on-shore, advertisement free hosting that is flexible enough to suit any organizational requirements.

Installed

Windows or Linux? Virtualised or bare metal? It's your choice.

Hosted

Trusted data centres. No additional hosting costs.

Dedicated hosting

Affordable options to suit your requirements.