With Funnelback's ability to search across different repositories, searching for information has been streamlined, with one search pulling in results from our intranet, website and various internal databases.
Funnelback has taken our complex internal information environment and made it truly accessible.
We used Funnelback search on the University of Cumbria website to provide accurate search results utilising faceted categories to help our users find what they're looking for. The fine tuning and best bets features have been really beneficial in help us to promote our most popular courses.
The team at Funnelback were very responsive and managed the implementation through a mix of face-to-face, onsite and remote working. We're very impressed with Funnelback, both as a product and a company, and are looking forward to working with them again on the search of our internal systems.
We have been extremely happy with the product and the overall service. We have significant query throughput and Funnelback has stood up to the test. I'd be happy to recommend to others.
It's very robust... I like that Funnelback just works unlike some previous products. I don't have to really worry about it... Keep up the great work!
Thanks to Funnelback for handling the upgrade and move to the new Funnelback hosted infrastructure with such aplomb! The build was painless, the transition seamless, and best of all, our website search engine is now working fast and accurately.
Lifeline implemented a Funnelback solution to allow us to quickly and easily search our referrals database, to provide an appropriate referral for our helpseekers. The Funnelback team were extremely knowledgeable and helpful and the feedback from our users has been tremendous.
We have used Funnelback for over a decade to provide unified access to an increasing range and complexity of distributed information sources. It's advantages include strong ability to customise, solid performance and support.
We're now gathering more than twice the amount of content we'd gathered previously, but we're using Funnelback to tailor the search experience for our most valuable users' information discovery tasks, with minimal changes to our existing content publishing platforms.
We now have fifteen searches that power our websites, all delivering spell check, auto complete and search suggestion.
We have so much content, and a lot of it is statutory information, so it’s absolutely essential to those who are involved in elections in any way or those who want to know more about them. With our previous search system it was taking website visitors too long to find what they were looking for. It was very slow and search results were not relevant enough.
The improved search efficiency not only translates into a better intranet experience for our staff, but also into real business benefits for the organisation.