Government and Public Sector

An innovative suite of trusted tools to engage, support and educate government professionals and citizens alike.

  • Trusted by
  • Australian Government
  • Bolton Council
  • QLD Government
  • The Electoral Commission logo
  • Transport Accident Commission logo
  • Indiana Government

Enriching citizen engagement through search

Every visitor to your site has a different need - from paying a bill to understanding government policy or even locating an office. It may seem impossible to bring it all together.

It is critical for government to fulfill these needs and guide citizens to the relevant information or service in the most timely and cost effective way.

Funnelback’s site search helps government bring information, services, social channels, applications and transactions together, while still fitting in with the website's existing look and feel.

Connecting citizens to your services

Personalized democracy, content and services

Delivering irrelevant information, advice or services to citizens doesn’t just increase the risk of people becoming disenfranchised but leaves your organization open to a higher cost of citizen interaction.

Funnelback’s information aggregation and rule curator capabilities allow for the automatic construction of web or search pages based on what you know about that user.

Automatically push personalized information to users in real time, such as displaying planning applications within a visitor’s local area or the contact details for their locally elected official, to targeted messaging such as a “’Kid’s Go Free Day” for the local swimming pool on promotional days.

Empower your content authors and digital professionals

Governmental organizations generally employ a distributed authoring environment, often spread across several content management systems. This requires having to contend with vast amounts of content of varying quality. Funnelback’s Insights and Analytics tools empower central web management teams by ensuring they have complete visibility over the quality and structure of all content.

This visibility can be used to monitor content quality or branding guidelines, provide insight into areas that require improvement and identify opportunities to further meet online objectives.

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Being able to provide appropriate results for the different audiences is really important to the Commission. With hundreds, maybe thousands of results for certain terms, Funnelback gives options to refine search results, and provide advice on how to retrieve better results. 

Chrystyna Chymera Electoral Commission

Internal findability and collaboration

“The typical knowledge worker spends about 2.5 hours per day, or roughly 30% of the workday, searching for information” - International Data Corporation

It is vitally important that your citizens can find the information they need quickly and intuitively, but what about your staff?

With vast amounts of data and content spread across disparate systems, file shares and third party cloud networks, finding the most relevant information has never been more difficult. Funnelback Enterprise search makes this information available via a single interface in a timely, consistent and convenient manner, leading to faster, more informed decision-making.

Delivering this information precisely, reliably and possibly most importantly more quickly than ever before will lower costs and deliver an improved ROI. The Funnelback Enterprise solution has the potential to save you thousands of wasted hours.