“The most valuable thing that Funnelback delivers to our business is a customisable search experience, so we've been able to make Funnelback look exactly how we want it to look and deliver what we need it to deliver.
We use Funnelback because we needed a sophisticated search interface for our Find an Expert tool. Our tool needed to be able to, at a glance, bring back search results that showed who was expert in what. So if I type in cancer I might bring back many different researchers but I need to be able to see which researchers are involved in what sort on cancers, how expert are they.. so how many of their publications match the search term cancer or how many of their grants. It needed to be a rich search experience that was much more than a snippet of search from a standard browser."
Simon Porter, Research Knowledge Systems Advisor, Melbourne Research, The University of Melbourne
"We've used Funnelback search on the University of Cumbria website to provide accurate search results utilising faceted categories to help our users find what they're looking for. The fine tuning and best bets features have been really beneficial in help us to promote our most popular courses. The team at Funnelback were very responsive and managed the implementation through a mix of face-to-face, onsite and remote working. We're very impressed with Funnelback, both as a product and a company, and are looking forward to working with them again on the search of our internal systems."
Marie Kane, Web Manager, University of Cumbria
"We have been extremely happy with the product and the overall service. We have significant query throughput and Funnelback has stood up to the test. I'd be happy to recommend to others."
Mary Ramsay, National Manager Interactive Services, Australian Securities Exchange
"With Funnelback's ability to search across different repositories, searching for information has been streamlined, with one search pulling in
results from our intranet, website and various internal databases. Funnelback has taken our complex internal information environment and made it truly
Mike Swanson, International Programs Section, Knowledge and Information Services Team Leader, Oxfam Australia
"It's very robust... I like that Funnelback just works unlike some previous products. I don't have to really worry about it... Keep up the great work!"
Leon Wild, Web Manager, Public Affairs, Australian Human Rights Commission
"Very satisfied, easy to use."
Justin Bryce, Search Engine Marketing & Measurement - Website & Online Sales, Westpac
"Thanks to Funnelback for handling the upgrade and move to the new Funnelback hosted infrastructure with such aplomb! The build was painless, the transition seamless, and best of all, our website search engine is now working fast and accurately."
Phil Gifford, Senior Online Content Specialist, Publishing Information Design and Management, National Prescribing Service Limited